Frequently Asked Questions (FAQ)
1. Orders & Payments
How do I place an order?
Simply browse our shop, select your desired soccer kit, choose the size, and click “Add to Cart.” Proceed to checkout and follow the payment steps.
What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, and other secure online payment methods depending on your region.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within a limited time after placement. Please contact our support team as soon as possible.
info@copanova90.com
2. Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
How long does delivery take?
Delivery times vary depending on your location:
Europe: 5–10 business days
International: 7–15 business days
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you offer free shipping?
All products have free shipping, except if you want exclusive fast delivery.
3. Products & Sizing
Are your kits authentic or replicas?
We offer high-quality replica kits designed to match official designs closely. Product descriptions will clearly specify the type.
How do I choose the right size?
We recommend checking our size chart before ordering. If you prefer a looser fit, consider going one size up.
Do kits come with player names and numbers?
Yes, you can select customization options where available.
Will the printed names and numbers fade?
With proper care (washing inside out, cold water, no dryer), prints remain durable over time.
4. Returns & Refunds
Can I return my order?
Yes, returns are accepted within a specified period (e.g., 30 days) if the item is unused and in original condition.
Are customized items refundable?
Customized products (with names/numbers) are generally non-refundable unless defective.
How do I request a return?
Contact our support team with your order number and reason for return.
info@copanova90.com
5. Product Care
How should I wash my soccer kit?
Wash inside out
Use cold water
Do not tumble dry
Avoid ironing directly on prints
6. Support
How can I contact customer support?
You can reach us via email or through our contact form. We typically respond within 24 hours.
Do you offer bulk or team orders?
Yes, we provide special pricing for teams and bulk purchases. Contact us for details.
7. Other Questions
Do you restock sold-out items?
Popular items are often restocked. You can sign up for notifications on the product page.
Can I collaborate or partner with your brand?
We are open to collaborations. Please contact us with your proposal.